Deleting your TelMaar account

In the app

• Open the TelMaar app and sign in.
• Go to More, then Settings, then Delete account.
• Read what will happen and confirm.

On the web

• Sign in at portal.telmaar.nl.
• Go to Settings, then Security.
• At the bottom choose Delete account, tick the confirmation and click Delete my account.

Without the app or a login

Send an email to privacy@telmaar.nl from your account's email address with the subject "Delete account". We check that the request comes from you and handle it within one month, usually much sooner.

What happens immediately

• Your account is locked and you are signed out on all your devices.
• Notifications to your phone stop; the device codes for them are deleted.

What is deleted after 30 days

Within those 30 days support can still reverse the closure, for example if you change your mind. After that, the following are permanently deleted:

• your name, email address and phone number;
• your login details and two-step verification;
• your roles in companies and your preferences.

Where your name appeared in the administration, for example on an invoice you created, it will then read "Deleted user". The data disappears from backups within 30 days after that.

What remains and why

• The administration of the company you worked for: invoices, quotes, bookings and related documents. These belong to the company, not to you personally, and the company is legally required to keep them for seven years.
• The log of changes to that administration, with an account number that can no longer be traced to you after 30 days, and the IP address. We keep this for security and accountability for as long as the company's administration exists.

Deleting only certain data

You do not have to close your account to have data deleted or corrected. You can remove many things yourself in TelMaar, such as a receipt, an hours entry or a trip. For data you cannot change yourself, such as your name or phone number in a log, send an email to privacy@telmaar.nl from the email address of your account. We respond within thirty days.

Data we are legally required to keep, such as invoices and bookkeeping entries with a seven-year retention obligation, cannot be deleted. We explain that in our reply.

Closing the whole company

If you are the last owner of a company, you cannot delete your account on its own: that would leave an administration nobody can access. Export your administration first, then request the closure of the company via privacy@telmaar.nl. After 30 days we erase all of the company's data, including the administration. Keeping your administration for the legal period is then your own responsibility.

Questions

Email privacy@telmaar.nl. TelMaar is a product of AGENTICA, Langeland 18, 2548 WE The Hague, Chamber of Commerce 94577056. More about how we handle data is in the telmaar.nl/privacyverklaring.