TelMaar terms and conditions

In these terms, the following definitions apply: AGENTICA: the provider of TelMaar. TelMaar: the financial software platform offered via telmaar.nl and portal.telmaar.nl. Customer: the natural or legal person who creates an account or uses TelMaar. Account: the customer's access to TelMaar. Company: an administrative unit set up within the customer's account.

These terms apply to every offer, every use of TelMaar and every agreement between AGENTICA and the customer. Deviations are only valid if agreed in writing.

The customer is responsible for keeping login details confidential and for all activity that takes place through the account. Two-factor authentication is mandatory for users with a financial role. If the customer suspects misuse of the account, they must report this to AGENTICA immediately.

TelMaar is offered on a subscription basis, per organisation. An organisation may contain multiple companies; the subscription applies to the organisation as a whole. New accounts may use a trial period as stated on the pricing page. After the trial period ends, the chosen subscription starts, unless cancelled in time.

Current prices are listed on /prijzen. All stated amounts exclude VAT, unless stated otherwise. Price changes are announced at least 30 days in advance. Payment follows the billing method stated on the pricing page.

The customer uses TelMaar only for lawful purposes and in a way that does not adversely affect availability for other users. It is not permitted to use TelMaar to send misleading or fraudulent invoices or communication.

AGENTICA makes an effort to keep TelMaar available, but does not guarantee uninterrupted availability. Planned maintenance is announced in advance wherever reasonably possible.

All data the customer enters into TelMaar remains the customer's property. The customer can export their data at any time. AGENTICA uses the customer's data solely to provide the service, not for its own commercial purposes. AGENTICA does not use customer data to train language models or any other models, and imposes the same obligation on the parties it engages.

For the processing of personal data, please refer to the /privacyverklaring and the /verwerkersovereenkomst. These documents form part of the agreement between AGENTICA and the customer. Which cookies TelMaar places and why is set out in the cookie statement at /cookies. TelMaar places only strictly necessary and functional cookies and uses no tracking cookies.

All intellectual property rights to TelMaar, including software, design and documentation, belong to AGENTICA or its licensors. The subscription grants the customer a right of use, not an ownership right to the software.

AGENTICA's liability for damages arising from the use of TelMaar is limited to the amount the customer paid to AGENTICA in the preceding twelve months. This limitation does not apply in case of intent or deliberate recklessness on the part of AGENTICA.

The subscription can be cancelled monthly, with no minimum term. After cancellation, the account remains available until the end of the current billing period. The customer can export their data before or after cancellation.

AGENTICA may change these terms. Material changes are announced in advance. Continued use of TelMaar after a change constitutes acceptance of the amended terms.

These terms are governed by Dutch law. Disputes are submitted to the competent court in the district where AGENTICA is established, unless mandatory law provides otherwise.

This article applies only where the customer's business is established in the United Arab Emirates. Where it differs from the preceding articles, this article prevails.

Tax invoices. TelMaar produces invoices in accordance with article 59 of the Executive Regulation to Federal Decree-Law No. 8 of 2017 on Value Added Tax. The customer is responsible for ensuring that the data they enter is correct and complete, including their Tax Registration Number (TRN), the emirate of establishment and the date of supply.

VAT on the subscription. In the United Arab Emirates, TelMaar supplies only to businesses that are registered for VAT. VAT is reverse charged to the customer. The customer provides their TRN when entering into the agreement and notifies us immediately if their registration ends.

Retention. Tax records are retained for as long as UAE law requires: five years after the end of the tax period for VAT and fifteen years for records relating to real estate. These periods prevail over the retention periods elsewhere in these terms.

Personal data. The processing of personal data is subject to Federal Decree-Law No. 45 of 2021 (PDPL), as described in the privacy statement and in the annex to the data processing agreement.

Governing law. By way of derogation from article 14, disputes with a customer established in the United Arab Emirates are submitted to the competent court in Dubai, and the law of the United Arab Emirates applies to those disputes.