Contracts
Maintenance contracts that renew themselves and give the job priority
A service contract is only restful when it does not ask for your attention every year again. The renewal has to happen on its own, the included hours have to be right on the invoice, and an emergency from a contract client has to come before the rest.
You record maintenance contracts with automatic renewal and with bundles: included hours and materials come off the invoice, with a zero line that shows what falls under the contract. The client sees what they got, you see what you may still charge on.
SLA monitoring sets the priority of a job, so that a contract client entitled to fast help comes to the top. And upcoming maintenance services are flagged in good time, well before the date.
Automatic renewal
A contract renews itself on the agreed date, without you having to remember it.
Bundles with included hours
Included hours and materials come off the invoice, with a zero line for the contract part.
The SLA sets the priority
A job for a contract client entitled to fast help takes priority over the rest.
Maintenance flagged in time
An upcoming service appears well before the date, so that you can schedule it.
Visible what was included
The client sees on the invoice what fell under the contract and what fell outside it.
Charge on what falls outside
Hours over the bundle go along as an invoice line, at the right rate.
Why a maintenance contract is more than an annual appointment
A maintenance contract promises the customer two things: that maintenance happens on time and that they get priority at a breakdown. Both promises are hard to keep when the contract sits in a folder and the planning lives in someone's head. Then a contract quietly expires, or a contract customer calls and simply ends up at the back of the queue.
In TelMaar you record per contract what it covers: which units, how many services a year, how many hours are included and which response time is agreed. The contract creates the maintenance jobs itself and renews on the end date, unless you stop it.
How SLA monitoring steers the planning at a breakdown
When a contract customer reports a breakdown, TelMaar knows the response time that belongs to it and puts the job on the planning board with that priority. As time runs, the job changes colour and the planner gets a notification before the agreement is broken, not afterwards.
At the end of the period you see per contract how many of the included hours were used and what was done outside the contract. You invoice that extra work separately, with a reference to the contract. And because the contract price is invoiced periodically by itself, you do not have to think about it.
Frequently asked questions about this feature
Does a contract renew itself?
Yes. You set the renewal and it happens automatically on the agreed date, so you do not have to think about it every year.
How do I see what is in the contract on the invoice?
The included hours and materials appear as a zero line on the invoice, so the client sees what fell under the contract and what fell outside it.
Does a contract client get priority?
Yes. SLA monitoring sets the priority, so a contract client entitled to fast help comes above the ordinary jobs.
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