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Communication

A message at the right moment, in the client's language

A client's questions come at fixed moments: is my appointment confirmed, is the engineer on the way, when is that invoice due. A short message at that moment saves them a phone call and saves you an interruption.

You set up templates per moment: appointment confirmed, engineer on the way, a reminder. They go out in the client's language, only if they gave permission for it, and with a test mode so that you first see what would be sent before anything actually goes out.

Email already sends live today. SMS and WhatsApp are ready as templates and will start sending as soon as you connect a provider; until then they run in test mode. A reply from the client back into the system is not there yet.

  • Templates per moment

    Appointment confirmed, engineer on the way, reminder: ready to send at the right moment.

  • In the client's language

    The message adapts to the client's language, not to yours.

  • Only with permission

    Nothing goes out to a client until they have given permission for it.

  • Test mode first

    See first what would be sent before a message actually goes out.

  • Email goes live

    Messages by email you already send to your clients for real today.

  • SMS and WhatsApp ready

    The templates are ready and will start sending as soon as you connect a provider.

Frequently asked questions about this feature

Are SMS and WhatsApp already sent for real?

Not yet. The templates are ready and run in test mode; they will start sending as soon as you connect an SMS or WhatsApp provider. Email already goes live today.

Does the client only get messages they asked for?

Yes. Nothing goes out to a client until they have given permission for it, and with a test mode you can first see what would be sent.

Does the client's reply come back into the system?

Not yet. Messages go out, but a reply from the client back into TelMaar is not there at the moment.

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