Communication
A message at the right moment, in the client's language
A client's questions come at fixed moments: is my appointment confirmed, is the engineer on the way, when is that invoice due. A short message at that moment saves them a phone call and saves you an interruption.
You set up templates per moment: appointment confirmed, engineer on the way, a reminder. They go out in the client's language, only if they gave permission for it, and with a test mode so that you first see what would be sent before anything actually goes out.
Email already sends live today. SMS and WhatsApp are ready as templates and will start sending as soon as you connect a provider; until then they run in test mode. A reply from the client back into the system is not there yet.
Templates per moment
Appointment confirmed, engineer on the way, reminder: ready to send at the right moment.
In the client's language
The message adapts to the client's language, not to yours.
Only with permission
Nothing goes out to a client until they have given permission for it.
Test mode first
See first what would be sent before a message actually goes out.
Email goes live
Messages by email you already send to your clients for real today.
SMS and WhatsApp ready
The templates are ready and will start sending as soon as you connect a provider.
Why the right message at the right moment keeps the phone quiet
Most customer calls are not about the work but about status: is the technician still coming, is the quote on its way, has my payment arrived. Every call costs you five minutes and gives the customer the feeling they had to ask.
TelMaar sends a message at fixed moments: the appointment is confirmed, the technician is on the way, the work order is signed, the invoice is ready, the payment is received. You choose per moment which template goes out and through which channel. The customer knows where they stand and does not call.
Templates in the customer's language, with consent and a test mode
You write every template in your own words, and TelMaar records per customer in which language they want to be addressed. A Polish subcontractor gets their confirmation in Polish, the Dutch consumer in Dutch, from the same template.
Messages only go to customers who have given consent, and that consent is recorded in the customer file. With test mode you first see what would have been sent before you open the tap. Email works today; SMS and WhatsApp are ready as soon as you activate them.
Frequently asked questions about this feature
Are SMS and WhatsApp already sent for real?
Not yet. The templates are ready and run in test mode; they will start sending as soon as you connect an SMS or WhatsApp provider. Email already goes live today.
Does the client only get messages they asked for?
Yes. Nothing goes out to a client until they have given permission for it, and with a test mode you can first see what would be sent.
Does the client's reply come back into the system?
Not yet. Messages go out, but a reply from the client back into TelMaar is not there at the moment.
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