Frequently asked questions
Can't find what you're looking for? Below are the questions we get most often, grouped by topic.
Getting started & switching
Can I switch from another package or from Excel?
Yes. You create an account, set up your company or companies and import your contacts and open items. Coming from a spreadsheet, you can simply start with your next invoice; you don't need to retype historical data before you can begin.
How quickly can I send my first invoice?
After registering you set up your company and one branded template, add a customer and send the invoice. This usually takes fifteen minutes to half an hour.
What does TelMaar cost?
See the current plans at /prijzen. Every plan includes all features; you pay for the number of companies, team members and documents per month. You can cancel monthly.
Can I manage multiple companies or sole proprietorships in one account?
Yes, that is a core feature of TelMaar. Each company has a fully separated administration, its own branding and its own settings, while you can switch between them from a single account and report on a consolidated basis.
Features
How does approval of recurring invoices work?
A recurring invoice is prepared at the agreed moment, but only goes out once a second person (the four-eyes principle) has approved it. This prevents anyone from accidentally sending an invoice with the wrong amount.
Does my customer also get their own portal?
Yes. Customers can view and accept quotes and pay open invoices online through the customer portal, without needing to log in to your administration.
Which payment providers does TelMaar support?
Online payment through invoices and the customer portal works via Stripe and Mollie. You connect the provider of your choice per company.
Does TelMaar also work in English?
Yes. Both the interface and your invoices and quotes are bilingual: you choose your own working language independently of the document language your customer sees, which is determined automatically per customer.
Security & privacy
Is my data safe and where is it stored?
Your data is stored in the EU, in Frankfurt. Bank details are stored encrypted, and every change to financial data is recorded in an audit trail.
Is two-factor authentication mandatory?
For financial roles (for example finance manager), 2FA is mandatory. This means access to sensitive financial actions is always extra protected.
Can I cancel at any time?
Yes, subscriptions can be cancelled monthly, with no minimum term.
Is there an audit trail of what happens in my administration?
Yes. Important changes, such as edits to invoices or approvals, are recorded in an audit trail per company.
