Reminders and direct debit
Keep pressing, and know what you are allowed to charge
An invoice that goes unpaid costs you twice: the money that fails to arrive and the time spent chasing it. TelMaar sends the reminders itself, rising in tone, and tracks per invoice which ones have gone out.
If payment still does not arrive, TelMaar calculates what you may legally claim: collection costs under the statutory scale plus statutory interest from the day the invoice fell due. On an outstanding invoice of two thousand euros that is not a detail.
With regular clients, direct debit is often simpler than chasing. Record the mandate and TelMaar assembles the direct debit file for your bank, with the first collection as 'first' and the next as 'recurring', in the order the bank expects.
Reminders that go by themselves
Checked daily, rising in tone, and visible per invoice what has been sent.
Collection costs and interest
Under the statutory scale, calculated from the due date.
SEPA direct debit
A pain.008 file you submit to your bank, with the mandates behind it.
Withdrawn mandates are kept
You have to be able to demonstrate later that a mandate existed.
Why reminders so often get left and what that costs
Sending a reminder feels like nagging, so you push it back a week. Then another week. Meanwhile the customer pays the supplier who does call. With an average invoice of a thousand euros and ten outstanding invoices, you are quickly weeks behind on money that is simply yours.
TelMaar takes over the chasing. You set up a sequence once: a friendly reminder after a week, a second after three weeks and a formal notice with costs after that. Every step goes out by itself, in the customer's language, unless you deliberately pause an invoice.
What you may legally charge and how TelMaar keeps track
With a business customer you may charge statutory commercial interest and a fixed collection fee after the due date. With a consumer you must first send a fourteen-day letter, and the statutory collection cost scale applies. Whoever gets that wrong does not get the costs reimbursed.
TelMaar records per invoice which step was sent when, which amount of interest and costs belongs to it and whether the fourteen-day letter went out. If the customer calls, you see the whole history at a glance. And if they pay after all, the sequence stops by itself.
Frequently asked questions about this feature
When do the reminders go out?
Automatically, at the moments you set, and firmer each time. Per invoice you see which ones have already been sent.
Which collection costs am I allowed to charge?
For a business client the statutory brackets apply; TelMaar works out the amount and the statutory interest, so you ask neither too much nor too little.
Can I collect by direct debit?
Yes, through SEPA direct debit where your client has given you a mandate. A withdrawn mandate is kept, because you must be able to prove later that it existed.
Selling and getting paid
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